Glenfarclas 12 Year Old Whisky

Delivery times

Please note, the delivery times below are estimates only.

Despite our best efforts, these estimated times may be affected by stock availability.

In most instances, the following times from duly paid for order to delivery will apply.

• To Cape Town and surrounds: 2 – 4 business days
• To JHB, PTA and Durban: 4 – 6 business days
• To regional areas*: 6 – 8 business days
• To remote areas**: 8 – 10 business days

We deliver between 09h00 and 17h00 on business days (i.e. Monday to Friday, excluding South African public holidays).

*Regional areas: 50-100km outside of CPT, JHB, PTA and DBN.

**Remote areas: Areas in South Africa other than the main centres and regional areas. 100km+ outside of CPT, JHB, PTA and DBN

For specially sourced products that are unavailable for prompt delivery, delivery may take an additional 10-21 days. Should this apply to a product you have ordered, we will notify you via email .

Delivery costs

R75 for orders under R1000 within the Western Cape

R95 for orders under R1000 outside the Western Cape

Free delivery for orders over R1000 countrywide

International deliveries

Bottleshop is able to deliver orders to international destinations.

We will liaise directly with you to confirm the delivery date and costs of international shipment.

Tracking your order

You can track the delivery progress of your order by using the tracking number you will receive via email when your order is dispatched from Bottleshop’s warehouse.

Unavailable products

We offer over 7000 products and, as is the nature with an online business, orders occur throughout the day and night. As a result, occasionally there will be instances where we cannot deliver the product you ordered.

If this happens, our customer service team will be in touch and recommend a comparable item or offer you a full refund.

Partial deliveries

If there will be a significant delay in the delivery of on one or more of the products in your order, we will ship the in-stock products to you separately, in a split delivery. You will receive an email notifying you of the partial delivery.

Delivery questions and feedback

Please contact us on +27 (0) 860 026 8853 or hello@bottleshop.co.za if you have any questions about the delivery of your order.

We understand the importance of on-time deliveries, and we will try our utmost to manage any special delivery requests.

Cancelled orders

Orders which you cancel will be refunded less a deduction of 10% of the order value for administration costs.

Bottleshop reserves the right to cancel an order for which payment has been received. This may occur if stock is insufficient or the quality of the products ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.

Returns and refund policy

Bottleshop accepts returns on an expired or damaged product only where such expiration or damage occurred before you accepted the product from the courier. Please therefore check your product carefully before signing for it.

Where you do not sign for a product because it is damaged or, where relevant, past its expiration date, you must notify us within 24 hours of delivery. We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication to Bottleshop was received within 1 day, to ensure the 24-hour return period is not exceeded .

If you notify us of damage or expiration after the 24-hour period, the product must be sent to us at your cost.

Where the return is accepted by Bottleshop, the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase).

Please note that all returned products must be returned in their original packaging and in the same condition as you received them.

Wine Sold By Vintage

Please note that we do not sell any of our wines by vintage unless stated clearly in the product description and product title. Images of wines are for illustration purposes only. We will not accept any returns or refunds should you have bought wine by picture vintage description.

Bottleshop offers a dynamic range of over 7000 products sourced from all over the world.

We have thousands of visitors on our site every day, placing orders across our hundreds of categories.

So, while we always retain an inventory of our highly demanded products, we don’t have stock of each of our products on offer at all times. Instead, we rely on our excellent relationships, forged over many years, with our quality producers and suppliers to enable expedited delivery of your selected product

In those rare instances where we can’t source and deliver the product you have ordered within the time you want, we will recommend a comparable item or offer you a full refund.

Please note that we do not sell any of our wines by vintage unless stated clearly in the product description and product title. Images of wines are for illustration purposes only. We will not accept any returns or refunds should you have bought wine by picture vintage description.