faq

FAQ’s

  • What are your payment options?

 

There are 2 payment options when checking out. You can pay using a credit card or pay via EFT.


Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code under Order Summary when completing your secure checkout.

 

  • Banking details for EFT payments

 

Nedbank Acc: 1008430641
Branch Code: 104609
Acc Type: Cheque
Acc Holder: Fish E Marketing (PTY) Ltd.

 

  • Can I pay using a debit card?

 

If your debit card has a CVV number and an expiry date, and is a Visa or Mastercard, you may use it to pay for your order.

 

  • How do I pay using my credit card?

 

During secure checkout, under Choose Payment Method, select Credit Card as your payment option. You will then be able to enter your credit card details. This process is completely safe and secure. Our payment gateways use only the strictest forms of encryption and no credit card details are stored on the website.

 

  • How do I pay using EFT?

 

During secure checkout, select the ‘EFT‘ option. Once you have placed your order, you will automatically receive an email to your stipulated email address with all the necessary information to complete the transfer. Using our banking details as listed in the email, simply make the transfer using online banking. Ensure to list your invoice number as a reference so that we know which order is yours! Once the EFT payment has been made, please email a proof of payment to info@bottleshop.co.za .

 

  • Can I place an order and pay only on delivery?

 

Sadly, this is not an option. All orders must be paid for in full before it can be processed and sent out from our warehouse.

 

  • How would you like proof of payment?

 

We have a strict policy regarding proof of payment and will only accept an official bank generated PDF proof of payment. No .html, .txt or sms’s will be accepted as proof of payment.

 

  • Are you struggling to pay?

 

Are you having payment issues? Please contact us on info@bottleshop.co.za OR call us on 021 510 1104 for assistance.

 

  • Delivery Costs

 

Orders over R1000 are delivered for free! For orders under R1000, there is a delivery charge of R50 for Cape Town orders and R75 for any orders outside Cape Town CBD.

 

  • Bulk Orders

 

Should you need to place a large order (60 bottles or more) for a function and we do not have all the stock available, please contact info@bottleshop.co.za  OR 021 510 1104 for assistance. Please allow at least 3 weeks planning time in order for us to assist with the bulk orders, should there be any changes that need to be made.

  • TRACKING & DELIVERY
  • How can I track my order?

 

Upon payment, you will receive an invoice number. Once your order is dispatched from our warehouse, you will receive a dispatch email informing you which courier it is with and the link for you to track your order.

 

  • When will my order arrive?

 

For main centres, delivery times are estimated at 3-4 working days from the date of dispatch. For outlying areas, we deliver in 5-7 working days from the date of dispatch. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. To expedite your order please contact us at 021 510 1104 OR info@bottleshop.co.za .

Please note that these delivery times are estimations. For exact times, please contact us on the above details.

 

  • How long will my order take to arrive (International)?

 

Delivery is estimated at 3 or 4 weeks following dispatch from our warehouse. However, seasonal peaks, delays in customs and other factors outside of our control may occasionally cause delivery to take longer than the estimated time.

 

  • When do we deliver?

 

Our couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify under Shipping & Handling in your Delivery Note / Special Instructions block.

 

  • Can you deliver after hours & on weekends?

 

Yes, we do deliver after hours. However, a special request needs to be made by contacting us on 021 510 1104. Please note that weekend deliveries are done at an additional fee, please contact us should you wish to request weekend delivery.

 

  • Can you deliver on public holidays?

 

Sadly, this is not an option. Should you require it, please contact us on info@bottleshop.co.za OR 021 510 1104.

 

  • OVERSEAS ORDERS
  • Where do you deliver overseas?

 

Apart from South Africa, we ship to UK, EU and most parts of USA. For a comprehensive list of countries or states that we ship to, please contact us on +27-21-510-1104 OR send an email to info@bottleshop.co.za .

 

 

If you’re from outside of South-Africa and would like to place an order, please contact us on +27-21-510-1104 OR on info@bottleshop.co.za .

 

  • How much does it cost to ship wine overseas?

 

Please contact us directly on +27-21-510-1104 OR on info@bottleshop.co.za for overseas shipping quotes.

  • GIFTING & VOUCHERS
  • How do I redeem a voucher?

 

It‘s easy! Simply enter your coupon code under your Order Summary in Secure Checkout.

 

  • How do I send my order as a gift?

 

Under Delivery Details, enter the recipient’s delivery details. Under Billing Address, enter your own details. Then, you have the option to select Include a beautiful handwritten message. Doing so will classify your order as a gift purchase.

 

  • Can I buy a gift voucher?

 

Yes you can! Under the tab “Gifting” select “Gift Card” and follow the process. Once you have added the gift card to your cart and paid, we will email you the gift voucher.

 

  • CANCELLATIONS
  • How do I cancel my order if I have already paid?

 

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at info@bottleshop.co.za OR call us at 021 510 1104, so we can arrange for your order to be cancelled. You will be refunded in full.

 

  • How do I cancel my order if it has already been dispatched?

 

Orders that have been dispatched are in the possession of the courier. If you wish to cancel a dispatched order, it can be returned to the warehouse or sent to another address for a set charge of R200. If you have already received the order, but wish to return it for whatever reason, there will is also a set charge of R200. Bottleshop does not take responsibility for any late orders placed with us, ie, for a function. A refund will be processed once the order has been returned to our warehouse. Please contact info@bottleshop.co.za OR 021 510 1104 for more information.

  • RETURNS & REFUNDS
  • What is your refund/return policy?

 

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on bottleshop.co.za, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

Wine Sold By Vintage
Please note that we do not sell any of our wines by vintage unless stated clearly in the product description and product title. Images of wines are for illustration purposes only. We will not accept any returns or refunds should you have bought wine by picture vintage description.

 

 

  • How can I make a return?

 

Contact us on 021 510 1104 OR info@bottleshop.co.za and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of bottleshop.co.za, will be done at a set fee of R200 before any refunds are done.

 

  • How do I get a refund?

 

Contact us on 021 510 1104 OR info@bottleshop.co.za and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and is still in the condition it was received in. Your refund will be done in the same way as your payment method, ie if you paid via credit card, we will refund you back onto the card used.

 

  • WRONG DELIVERY
  • Delivery to wrong address?

 

All deliveries are made to the address provided under Residential Address. If an order has been dispatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at info@bottleshop.co.za  or phone us on 021 510 1104 with the correct delivery address. We will re-deliver your order at a fee of R200.