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Terms

Website Terms and Conditions of Use Relating to www.bottleshop.co.za; operated and owned by Bottleshop.co.za

Bottleshop.co.za

Liqour Licence: CMATS-2012/798 & WCP/039870 - All Liquor

Western Cape Liquor Act, 2008 (Act 4 of 2008, as amended)

Licence for the sale of liquor for consumption off the premises where liquor is sold

Trading Hours: Any Day of the Week 09:00am - 18:00pm

Delivery Policy

We use a prefered courier company for orders outside of Cape Town. Orders are dispatched daily Monday - Friday. All orders are specially packaged to ensure they arrive safely at the Final Destination.

Cape Town:

Monday – Saturday 09:00am – 18:00pm

Same Day Delivery Door to Door

Orders placed outside of Cape Town i.e Bellville, Fish Hoek, Table View, Blouberg, Noordhoek, Melkbos, Stellenbosch, Simons Town etc before 10:00am will be delivered the same day. Orders placed after 10:00am will be delivered the following day.

Delivery Fee: R95.00 *also applicable to orders in the Western Cape

Please note: Outerlying areas such as Knysna, Plett, Hermanus, Ceres can take 2-4 business days to be delivered

*Some specialty liquors may require 24 hours for delivery - you will be notified via email should this occur

South Africa:

Orders are delivered Monday – Friday (Excluding public holidays 09:00am – 18:00pm)

Unfortunately the courier companies do not deliver on weekends and public holidays for orders outside of Cape Town.

If a public holiday falls next to a weekend, the order will be delivered the following business day.

Orders are generally delivered within 24-72 hours (Business Days Only) door to door *Terms & Conditions Apply

Delivery Fee: R95.00 up to 10Kg's and R7.00 per KG thereafter *excluding the Western Cape

Shipping Takes 24-48 hours to major centers upon dispatch of your order. 

Upon Dispatch you will recieve an email with your tracking number and link.

1 Bottle weighs 1KG

1 Case of Beer is 13KG'S

*Terms & Conditions apply as some products have a fixed shipping price due to the volumetric weight.

Orders for outside of Cape Town are dispatched twice per day Monday - Friday. *Subject to the area and no delays from 3rd Parties

If An order is placed before 16:00pm Monday - Friday it will be dispatched that same day subject to clearance of funds. If it is placed after 16:00 it will be dispatched the following day.

Orders for outside the Cape Town area placed on a Friday after 16:00 will only be dispatched the following Monday.

Outerlying and Regional areas can take up to 5-7 business days to be delivered.

 

We will accept order via phone, BBM, Email and online where payment can be made via EFT, Credit Card and COD (Cape Town Only).

Delivery will not take place until proof of payment has been recieved and the funds have cleared our business account.

DUE TO THE HIGH AMOUNT OF ONLINE FRAUD IN THE LIQUOR INDUSTRY. ORDERS WILL BE DISPATCHED AT OUR DISCRETION ONCE FUNDS HAVE BEEN CLEARED BY THE BANKS. WE RESERVE THE RIGHT TO WITHHOLD OR CANCEL ANY ORDERS.

We do not sell liquor to anyone under the age of 18. We go by Challenge 21 if you are fortunate enough to look under the age of 21, you will be requested to provide positive proof of identification. At any point in time, we may use our discretion to refuse any order.

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Fish E Marketing (Pty) Ltd. ("Merchant") website located at the domain name www.bottleshop.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.


E-Commerce & Privacy
The Website www.bottleshop.co.za sells a wide range of liquor and alcohol and items related to an online liquor shop. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Delivery policy

Subject to stock availability and receipt of payment, requests will be processed and delivered with and average of 3 days with the use of our preferred courier company. Orders For very remote areas not serviced by standard couriers delivery could take an extra day.

Our products are shipped to your door saving you the fuss and hassle of standing in Post Office Ques.

A standard charge of R55.00 is applied to all orders in the Western Cape with a maximum weight of 15kgs. Thereafter a charge of R15.00 per kg is applicable.

A standard charge of R85.00 is applied to all orders in throughout South Africa exlcuding the Western Cape with a maximum weight of 10kgs. Thereafter a charge of R7.00 per kg is applicable.

PLEASE NOTE:

1 Bottle weighs 1KG

1 Case of Beer is 13KG'S

*Terms & Conditions apply as some products have a fixed shipping price due to the volumetric weight.

Orders for outside of Cape Town are dispatched twice per day Monday - Friday. *Subject to the area and no delays from 3rd Parties

Back Order: Should a product not be available for immediate delivery, it will take 8-10 days for delivery, however you will be notified via email.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info(at)bottleshop.co.za

Back Order:

Should a product not be available for immediate delivery, it will take 8-10 days for delivery, however you will be notified via email.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards.

Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info(at)bottleshop.co.za

Returns / Refund Policy

What do I need to do to return an item/s

Bottleshop.co.za will accept goods that you would like to return subject to receiving a notification by email within 7 days of the goods having been delivered to the address you requested us to deliver them to when you bought them. Contact us by going to our contact page and submitting the item/s you would like to return. We will arrange to have the item/s collected. Please ensure that you receive confirmation that we received your communication within 1 working day to make sure that the 7 days are not exceeded.

If you notify us after the 7 day period you will have to send the item back at your cost. If the item is repaired or replaced under the manufacturers warranty the transport costs will be refunded and the new item will be sent to you free of charge.

For Refunds on items that cost less than R250.00 a R95.00 return delivery cost will be deducted from your refund. 

What does it cost to return an item:

Western Cape: The cost is R65.00 per box to be returned to our warehouse

South Africa: The cost is R95.00 per box to be returned to our warehouse

What does it cost to resend an item:

Western Cape: The cost is R65.00 per box to resend to you

South Africa: The cost is R95.00 per box to resend to you

Refunds will be paid to you within 4 working days by EFT or Credit Card which method you used to pay for the goods when you purchase it/them.

Please note that all items must be in there original packaging and in the same condition as you received them. Please check them when you receive them.

Under no circumstances, unless specified may a specially imported bottle be returned or swopped unless the bottle is or has been damaged prior to signature of the waybill.

Export restriction
The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.

Auction Policy

Auctions are held on certain bottle lots from time to time. These bottles on auction are collectible wines, whiskies and bourbons. From time to time the bottle sizes may vary in the formats of: 375ml, 500ml, 700ml, 750ml, 1000ml, 1500ml, 3000ml and 4500ml. These bottles are strictly for collections only and may not be resold. Buy participating in the auction, the highest bidder will win the lot they have bid on at the exact cut off time. Auctions run on a daily basis from 09am - 06pm CAT. 

Payment Options
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Provider's bank account, the details of which will be provided after checkout.

Credit card acquiring and security
Credit card transactions will be acquired for the Provider via VCS (Virtual Card Services) who are the approved payment gateway for Nedbank South Africa. VCS use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.vcs.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by the Provider separately from card details which are entered by the client on VCS’s secure site. For more detail on VCS refer to www.vcs.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions
Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website.

It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.


Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact Information / Domcilium Citandi Et Executandi
This website is run and owned Bottleshop.co.za based in South Africa.
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Bottleshop.co.za
Postal address:
48 Second Avenue
Claremont
Cape Town
7807

Email address:
info(at)bottleshop.co.za
Tel: +27 21 510 1104
Fax: 0866 141 600

 

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002